My Shatel Mobile

Features My Shatel Mobile

This app is designed for providing self-care service to Shatel Mobile operator users.
In order to use this app; user just needs to own/create its Shatel Mobile self-care account (username is user’s National ID) and its self-care password and sign into the app to have access to below self-care features:Multi language support (English and Persian/Farsi)Selecting new Shatel Mobile numberAccount control and balance managementAccounts information and package subscription for all SIM cards owned by one individual at a glanceViewing remaining balance and remaining data, voice and SMS packages and viewing detailed usage historyTop-up and Voucher redeemActivation or deactivation of following services: voice message service, voice call suspension (divided by incoming, outgoing, international, entertainment, notification, outbound roaming, inbound roaming calls), call waiting, call conference, data roaming, incoming and outgoing SMS, voice services, missed called alert, call forwarding configuration to another phone number (divided by forwarding all the incoming calls or forwarding incoming calls in case of callee-busy or no response or out of coverage), 3G internet data service, 4G internet data service.Viewing SIM Card’s PUKSIM card’s Suspension or Revoke SuspensionViewing and activating new campaigns and Shatel Mobiles promotional offersViewing and activating new 3rd party subscriptions and VAS offersChanging subscription or tariff typeSelecting and activating add-on bundles or combo packages with/without auto-renewal preferenceCreating customer care request tickets and tracking tickets latest statusViewing initial bundles, combo packages (voice, SMS, data and VOD and multimedia content) and internet packagesViewing basic tariffViewing information and redirecting to Shatel Mobiles online shop to order and purchase round numbers, new SIM cards, FDD modems (outdoor, desktop, pocket mifi and carfi modems)Direct call to Shatel Mobile’s customer care, voice of customer, online chat with sales and aftersales customer support agentsViewing latest news, offers and products and servicesIn-app notification inbox to view the latest announcements and news from Shatel MobileShatel Mobiles coverage mapMobile Speed test